Processing and transit

Order processing: estimated 1–3 business days. This includes payment checks, preparation, packing and carrier arrangements.

Shipping transit: estimated 7–15 business days after dispatch. The destination, service and carrier network affect transit.

Combined estimated delivery: 8–18 business days. Business days generally exclude weekends and public holidays. Estimates are not guaranteed arrival dates unless expressly agreed at checkout.

Destinations, charges and taxes

We deliver to locations supported by the shipping options shown at checkout. Some addresses or remote locations may be unavailable. Review destination eligibility, shipping charges and applicable taxes before paying.

International orders may involve import duties, local taxes or customs charges. Any amounts collected by the store are shown at checkout. Charges imposed separately by authorities or carriers depend on the destination; contact us if responsibility for a charge is unclear before ordering.

Tracking and separate parcels

When tracking is available, shipment details are sent using the contact information supplied with the order. A shipping label does not necessarily mean the carrier has recorded the first scan; tracking can take additional time to appear.

Items may be dispatched in separate parcels with different tracking numbers and delivery dates. Review shipment emails and spam folders before reporting a missing item.

Delivery details and changes

Provide a complete address, apartment or unit number, postal code and contact information. Email service@phunaraww.com immediately if details are incorrect. Corrections may be possible before dispatch; changes after carrier handover cannot be guaranteed.

Delays, missing parcels and damage

Weather, public holidays, customs processing and transportation disruptions may delay delivery. Contact us if a shipment is substantially delayed, appears lost or is returned to sender.

If tracking says delivered but the parcel is missing, check carrier notes, building reception and household members, then contact us. If packaging or goods arrive damaged, retain them where practical and send photographs. We will investigate and provide the remedy appropriate to the circumstances and applicable law.

Delivery support

Email service@phunaraww.com with your order number, tracking number and a short explanation. Delivery issues are reviewed individually; statutory consumer rights remain unaffected.