30-day return request period

You may request a return for eligible change-of-mind purchases within 30 days after delivery. Contact us within that period with your order number and reason.

This is our discretionary return period. Mandatory rights and remedies for defective, unsafe, incorrect or materially misdescribed goods may apply beyond it. Nothing here restricts rights that cannot legally be waived.

Condition for change-of-mind returns

• Items should be unused, clean and in their original condition, with supplied parts, instructions and packaging where reasonably possible.
• Items showing pet hair, saliva, chewing, scratching, food residue or other use beyond permitted inspection may not qualify for a discretionary return.
• This condition does not remove remedies for defects or other problems for which the seller is legally responsible.

How to request a return

1. Email service@phunaraww.com with your order number, item name and reason.
2. For damage, defects or an incorrect item, include relevant photos if available; contact us even if photos are unavailable.
3. We will explain eligibility, the return destination and any applicable costs.
4. Follow the instructions and retain proof of posting and tracking where available.

Return address: do not send items to our business address without instructions. The designated return facility may be different.

Return shipping and original delivery charges

For a change-of-mind return, the customer generally pays return postage unless we agree otherwise or applicable law requires a different arrangement. We will communicate applicable arrangements before the return is sent.

For a confirmed fault, incorrect item or other issue for which we are responsible, we will arrange an appropriate remedy and cover reasonable return costs where required. Refunds of original standard delivery charges and any lawful deductions are handled under applicable law and the circumstances; this page does not impose a blanket non-refundable shipping rule.

Damaged, faulty, incorrect or missing items

Contact us promptly with your order details. Retain the item and packaging where practical. We will review the issue and explain available remedies, which may include repair, replacement or refund as appropriate under applicable law. A missing item may first require checking whether another parcel is in transit.

Refund method and timing

After approval and any required return assessment, approved refunds are generally issued within 7–10 business days. We normally refund the original payment method. If that method is unavailable, we will discuss a suitable lawful alternative.

Your bank or payment service may take additional time to post the funds. If a confirmed refund has not appeared after the expected period, contact the provider and our team with your order reference.

Exchanges and cancellation

Exchanges depend on stock and item condition. If a direct exchange is unavailable, an eligible return followed by a new order may be offered.

For cancellation requests, contact us as soon as possible. Requests before fulfillment may be accommodated; after dispatch, return procedures may apply. Statutory cancellation rights remain unaffected.